Employer Billing Terms

These Employer Billing Terms ("Billing Terms") govern the paid employer membership offered by Corivo, LLC, a Wyoming limited liability company doing business as Corivo Health ("Corivo," "we," or "us"), to a company or organization ("Employer," "you"). They supplement, and are part of, our general Terms & Conditions. By setting up an employer plan and completing checkout, you agree to these Billing Terms on behalf of your organization and confirm you are authorized to bind it.

1. What the Employer Membership Is

The employer membership is a paid subscription that entitles your organization to a Corivo access code. Your employees may enter that code to unlock preferred pricing on a membership offered through Corivo's independent telehealth partner. The employer fee is for the access and preferred-pricing arrangement only. It is not a payment for medication, medical services, or insurance, and it does not guarantee that any employee will enroll, be treated, or be prescribed anything. Employees enroll and pay for their own memberships separately.

2. Fees, Plans, and Billing Cycle

The employer membership is billed as a recurring monthly subscription to the payment method you provide at checkout, and it renews automatically each month until canceled. You select a plan (Starter, Growth, or Scale). Each plan sets a minimum billed quantity ("floor"). Your monthly fee is based on the greater of (a) your plan's floor and (b) your number of active enrolled members, priced per the tiered rates shown at checkout. You authorize us (through our payment processor, Stripe) to charge your payment method for these amounts each billing cycle.

3. Automatic Quantity Adjustments

Because your fee follows your active enrolled headcount, your billed quantity may increase automatically as more employees enroll and decrease as members leave, but it will never fall below your selected plan's floor. Adjustments are reflected on your next billing cycle. You will not be separately notified of each routine adjustment; your current plan, active member count, and rate are always visible in your plan portal.

4. Changing Your Plan

You may change your plan (raise or lower your floor) at any time from your plan portal. Plan changes take effect on your next billing cycle; we do not prorate mid-cycle. Lowering your floor does not reduce your bill below your current active member count for that cycle.

5. Failed Payments

If a charge fails, we will notify you and automatically retry over several days. If payment cannot be collected after those attempts, your subscription will be canceled and your access code deactivated. Reactivating requires setting up a new plan.

6. Cancellation

You may cancel at any time from your plan portal or Stripe billing portal. Cancellation takes effect at the end of your current paid billing period. You retain access through the period you have already paid for. Upon cancellation, your access code is deactivated and your employees can no longer redeem it for preferred pricing. We do not cancel or refund any separate memberships your employees hold with the telehealth partner; those are governed by the partner's own terms.

7. Refunds

Employer membership fees are non-refundable, including for partial billing periods and for periods in which some or all employees did not enroll or use the benefit, except where a refund is required by applicable law. If you believe you were charged in error, contact us at support@corivohealth.com and we will review it in good faith.

8. Taxes

Fees are exclusive of any applicable sales, use, or similar taxes. Where we are required to collect such taxes, they will be added to your charges.

9. Changes to Fees or These Terms

We may change plan pricing or these Billing Terms on a going-forward basis. If we change the recurring fee that applies to your plan, we will provide at least 30 days' notice to your billing email before the change takes effect, and your continued use after that date constitutes acceptance. If you do not agree, you may cancel before the change takes effect.

10. Contact

Questions about billing? Email support@corivohealth.com. Corivo, LLC (d/b/a Corivo Health).

These Billing Terms are provided for general informational purposes and are subject to our full Terms & Conditions and Privacy Policy.